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Management Engineering - Operations Management

Operations Management


Synthetic program:

Introduction
1. Operations’ objectives and decision areas.
2. Operations in primary processes, and in supporting processes.
Operations in industrial companies and in service companies.

Operations strategy
1. Operations performances, levers, positioning
2. Development of an operations strategy in the broader context of a Business strategy considering the different areas of Operations in an integrated way
3. Structural decisions (resources sizing, system configuration, vertical integration, system international footprint, etc.) and Infrastrctural decisions (resource planning and control, organisational structure, target setting, customer management)

Service Operations Management
1. Distinctive characteristics of service companies. The service concept definition.
2. Designing, managing and improving the Service delivery system. Front office versus back office, demand and capacity management. Demand management in service companies with fixed capacity (Hotels, Airlines, Turist villages,...) Yield management.
3. Queue theory. Single and multiple customer-class systems; single and multiple resource systems.
4. Operations in different service industries

Operations improvement:
1. Lean philosophy and principles. Analysis of innovative aspect of Lean approach that allow to achieve such dramatic improvements. Going beyond Just In Time.
2. Lean methodologies and techniques: Value Stream Mapping. Variations reduction. 5S, SMED, Cell design, etc.
3. A new vision of human factor and the impact on operations' structure.
4. Advanced implementation of Lean approach: high variety low volume companies, make to order / engineer to order companies (manufacturing and services). Lean product development, Lean Healthcare, Lean Banking, Lean Insurance.
5. Lean Supply Chain: the impact of applying the Lean philosophy to the whole supply chain.
6. Lean consumption.
7. Leading an Operational excellence project. Builging a cointinuously improving and problem solving Organisation.
8. Systems thinking

Servitization
1. Services supporting the product, pre-sale services, after-sale services.

Lecture Notes

Complete course:

Type File name Year
Digital notes Completed notes of the course: Part 1 2019/2020
Digital notes Completed notes of the course: Part 2 2019/2020
Digital notes Complete course notes 2015/2016
Digital notes Complete course notes 2012/2013

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Other:

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Exercises

Complete course:

Type File name Year
Digital notes Exercise 1 Text 2014/2015
Digital notes Exercise 2 Text 2014/2015

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Other:

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Handwritten notes Queueing theory exercises part1/2 2021/2022
Handwritten notes Queueing theory exercises part2/2 2021/2022

Exams

First partial exam:

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Second partial exam:

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Full exam:

Type Date
Text 05/06/2019
Text 07/05/2016
Solution 07/05/2016
Text 17/01/2017
Solution 17/01/2017
Text 06/07/2017
Solution 05/06/2019
Text 02/09/2019
Text 13/01/2020
Solution 13/01/2020
Text 14/02/2020
Solution 14/02/2020
Text 03/07/2020
Text 23/07/2020
Text 13/01/2021
Text 02/02/2021
Text and solution 14/01/2022
Solution 14/01/2022
Text 14/01/2022
Text 14/01/2022
Text 01/09/2022
Text 01/09/2022

Oral exam:

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Multiple choice test:

Type Date
Text 10/02/2022

Other:

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Other

Laboratory:

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Projects:

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Presentations:

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Collections of notes, exercises or exams:

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Oral questions collection

Tables:

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Etc:

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Live

Quick daily notes, exercises and audio recordings. Files will be approved on priority but deleted after 365 days. 2 points will be assigned by default.

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